Is CX Dead—or Just Drowning in Data? - IMRAN®

Is CX Dead—or Just Drowning in Data? - IMRAN®

In this 30‑minute inteview, I sat down with Mark Michelson — a trusted advisor in marketing research, customer experience innovation, and AI‑powered brand transformation — to dissect what’s really happening in the world of User and Customer Experience (UX/CX).

Key insights from our conversation:

CX has shifted from a culture of empathy to a metrics‑driven monitoring system

Companies are pouring hundreds of billions into AI, yet human experience is declining

Over‑surveying and automation are eroding trust, not building it

AI is poised to disrupt every industry, but without authentic representation, it risks amplifying bias

The future of CX isn’t more dashboards — it’s real human connection, powered by smarter tech

IDC projects global AI spending at $235B in 2024, surging to $631B by 2028. Meanwhile, CX investments are being diluted by cost‑cutting and automation — a dangerous tradeoff that risks undermining customer trust.

If you care about customers, culture, or the future of AI‑driven business, this is a conversation worth your time. Watch the full interview and join the debate on what CX should become.

© 2025 IMRAN®  

V 30 Ep 1503

#IMRAN #IMHO #UrUXSux #CX #UX #AI #CustomerExperience #HumanCenteredDesign #Leadership #DigitalTransformation 

Don't Think (And) You'll Live Forever! - IMRAN™

I will be honest. I have never dreamed of living forever. Life would be so boring. It would take away the drive to achieve what I can, to change the world (for the better) any way I can, to savor every moment of magic in nature, and every trembling moment of ecstacy with a beloved, if our lives on earth were not time-limited.

At the same time, it had always seemed ironic and tragic to me that some of the worst people on the planet lived the longest lives, especially horrendous politicians. Think Ghaffar Khan and Wali Khan in Pakistan, Dick Cheney in the USA, and many others around the planet.

In parallel, it seemed like the very country that the rest of the world's people spend their life savings to come for higher education, the United States, has become a place where people embrace ignorance and parents seem to prefer their kids to be future burger-flippers and sewer-cleaners rather than doctors, engineers, and more. People in the land that sent man to the moon now have to be convinced the earth is NOT flat, and that dinosaurs were not around at the time of Jesus, on a planet that is definitely older than 5000 years!

Meanwhile, in countries like Pakistan too, on the opposite end of the economic and religious spectrum, it is the illiterate, poverty stricken who also tend to have the most children. And the vile fundamentalists and terrorists, often funded by the Saudi-friends of Donald Trump and George W. Bush (not to mention Obama and all US presidents), are the ones who blow up children in schools, in the name of Islam. How doubly and horribly ironic and tragic that the VERY first word revealed to Prophet Muhammad was not Jihad, or prayers, or Mecca, or preach, but Iqra, ...READ!

NOW comes scientific research that... excuse my saying this... I F(*&ING hope AND pray is proven wrong.

"Excessive brain activity linked to a shorter life!" yells the Washington Post story about it. https://www.washingtonpost.com/science/2019/10/16/excessive-brain-activity-linked-shorter-life/

Not only shall the evil type leaders continue to live longer lives, the stupid and brain-dead shall live longer and together the vile leading the morons shall inherit the earth. God help us all!

© 2019 IMRAN™

When Being Boiled Alive Is Not Punishment Enough - IMRAN™

I am sickened reading about this triple-murderer. Even a simple death penalty would not have been enough for his first murder!

Why was this man not fried for the first murder? Then he was let out and allowed to kill again...! Why was he not BOILED alive for that? But he was then let out AGAIN to murder AGAIN?

I generally do not support violence. But in this case I would not shed a single tear if the victims' loved ones seek vengeance on the parole boards and judges who let this son of Satan continue living and being set free so he could continue taking lives. 

What do you think?

© 2017 IMRAN™

Growing A 'Small' Business By Getting Down To Hard Work & Pleasing Customers With More Than Lip Service! - IMRAN™

Growing A 'Small' Business By Getting Down To Hard Work & Pleasing Customers With More Than Lip Service! - IMRAN™ 😂

I do not know if this is a hoax but it sure sounds more funny than sexy.

First they will ask, "My pad or your iPad?". Then they will, ahem, get down to business which requires hard work.

Pleasing the customer would be more than lip service. LOL.

Q. Will the BJ providers wear protection on their head? No, no, the real head! In case of hot spilled coffee, you know. LOL

Not to be outdone. perhaps the US coffee chain can rebrand itself as Starƒucks. 😀

 

© 2017 IMRAN™

HappilySingle™ vs Open Marriage vs Fake Monogamy - IMRAN™

I'm happily single, never married. I would consider marrying the person I fall in love with deep enough but do not feel the need to be married for the sake of being married.

I also joke that I am waiting to find my fourth beloved so that I can marry all four of my future wives together. (Muslim joke).

The reason I created the HappilySingle™ brand was to ridicule the fallacy of society's "Happily Married" marketing of an obsolete failure of an institution, marriage. 50% end in divorce as we all know.

I believe at least 25% others are having affairs. Another 12.5% are staying together unhappily for the sake of the kids, or out of fear, or because divorce would be economically impractical.

In my opinion, maybe 12.5% couples can fall under the happily married umbrella.

I would ask the married ones among you which category you fall under but for obvious reasons no one would be able to speak the full truth.

I do have dear friends here who are in beautiful open marriages. So, when I saw this article in The New York Times, I had to share it here and ask your opinions on all of these...the institution of marriage versus non-traditional marriages, non-marriage relationships (that often last longer than real marriages) or just staying Happily Single!

Tell me what you all think.

Imran Anwar

© 2017 IMRAN™

(Still The) World's Most Powerful Medium! - IMRAN™

#TelevisionIn4Words is a trending hashtag on Twitter right now. I contributed to that stream with:
"World's Most Powerful Medium!"
Yes, better believe it, it still is.
You get, as I tagged the post, "#media #news #entertainment #opinion #history #music #comedy #politics #sports #weather" all in one 'box'!
How many heads of state, or sports champions, or politicians, or businessmen, refuse to be interviewed for TV and say, "No, no TV interviews, tweet me or ask me on FaceBook." ?
Much that many of us complain about how TV quality sucks these days, very few spend hours daily watching TV reruns from the 'good old days'. If anything, more and more global citizens are now getting and experiencing the power of television.
Its influence will get even greater as even greater network bandwidth and Internet technology takes global TV to every corner where traditional TV antenna broadcasts could not reach.
And, news flash for those who claim that TV is dead. When you watch video programming, dramas, sports, music, and entertainment on your iPad or smartphone, you are still watching 'television' programming, even if you are not sitting in front of a television set.
Just because the shape and size of the screen change, it does not mean the medium has died.
Stay tuned... television imagery may become holographic or directly tuned into our heads one day in the future, but TV is here to stay. In many ways, it is up to the television industry on how much of the best is still to come.
What do you think?

Imran Anwar
http://IMRAN.TV

Driverless Cars Better Than Brainless Drivers - IMRAN™

Michigan is about to approve cars without drivers or steering wheels on its roads. Some people will worry. But a driverless car is better than cars with moron drivers, especially the ones I see everywhere in the USA, but especially in Florida or in NY on the Long Island Expressway.

You know the types of drivers I am talking about. The ones with a genetic inability to turn their fat neck to look over their shoulder, the ones without a brain capable of processing moving over from the fast/passing lane, or the ones without a decent upbringing to know now to be @a$$#0¬3$ on the road.

At least driverless cars will signal when turning or changing lanes, not hog the passing lane like a fat stupid obnoxious pig, or drift between lanes while texting. And I am being polite. LOL

IMRAN™

Our Principles Must Trump Our Symbols - IMRAN™

There are a lot of news items about people expressing their protests in different ways, from kneeling at the time of the national anthem to flag burning Americans.
I have no sympathy for racial groups that have a sense of entitlement because some white man enslaved some black man 400 years ago. Many of us immigrants come from former colonies or enslaved countries. Some still live in places like that in Kashmir and Palestine.
The groups that celebrate gangster culture in their music and commit crimes but get off easy for playing the race card. I cannot stand them. But I am deeply & literally physically sickened when I see, again and again, unarmed black men being killed by out of control cops, none of whom go to jail.
So, I can understand the silent, peaceful, protest of some professional players to call attention to the matter.
If anything, I am dismayed that a supreme court justice, whom I respect, first foolishly expressed political opinions against Donald Trump. Though I cannot stand him, I would expect a Supreme Court justice to keep their personal opinions to themselves in case the election leads to a Supreme Court case. I would expect even a despicable person like him to get a fair hearing.
(Sidebar: I despise both candidates. Donald Trump being the worst Presidential candidate in recent history is the only reason the second worst candidate Hillary Clinton is likely to become President. Even worse, as I have been warning my Republican friends for months, he could cost them Senate and even Congress if things keep going as they are. Then they will be wishing they had accepted President Obama's moderate nominee).
The lady Justice then called the silent peaceful protesting players stupid for kneeling in protest at the anthem. Maybe she is ready to retire and wants to go out making some statements like that to be in the news, but she is wrong on that.
The fact of the matter is, saying Black Lives Matter when an unarmed man is murdered by cops just because he was Black, does not mean one is saying it is OK to kill cops or that other lives do not matter. I do not see a stream of videos of cops shooting white people for even more egregious actions.
Therefore, silent peaceful protest it to be respected not demonized. Would we rather have the violent gangs burning up cities as happened in Ferguson?
No group is perfect. Speak up for injustices against blacks or any group. But throw criminals in jail hard regardless of their color. Stand by the police. But call out and prosecute the killers among them.
That brings us to another controversy people are fed to take their attention off real issues, Burning of the American Flag.
I dislike people who disrespect the flag of their own country. BUT, remember, the Flag is symbolic, the Constitution is what makes us the greatest country in the world.
Symbols represent us. Principles make us who we are. We could change the American flag to all pink and purple or any color and still be the same great nation if we live by our constitution.
So do not get caught up in the furor of someone burning the flag. Sure, discourage them, ignore them, but do not threaten or attack them. They are doing what our constitution gives them the right to do as also decided in a Supreme Court decision.
Only a freedom guaranteeing constitution like ours gives people the right to burn the flag or do other stupid things under free speech.
Our principles must always trump even our own symbols. Symbols can change but not change who we are. But if we abandon our principles, it won't matter what color or how fancy or pretty or fireproof our flags are.
What do you think?
Imran Anwar
IMRAN.TV

One Of The Few BLONDs I Would Eject & Run From - IMRAN™

Everyone knows of my weakness for beautiful women in general, and gorgeous blondes in particular. I would never press Eject or run from them unless they are bipolar or two-faced.

I also happen to love Music of almost all types. Other than a few notable exceptions though, rap, especially the cuss-violence-hate-lack-of-talent filled kind that seems to get most popular because of the ghetto gangsta culture popularized in some communities and by some media, is not on my favorites list. That is why I hardly ever heard of Kanye West types unless they did stupid, or ridiculous, or criminal stuff that got in the news.

Despite all that, I had fallen in love with the song "No Church in the Wild". Kanye, JAY Z, Frank Ocean. Not one of them a person I had ever bought a song of, yet this one quickly became one of my 50 Most Played Songs ever. Surprisingly full of poetry, music, politics, religion, society, history, more music, lyrics, and deep ideas... all wrapped into one song. A song to be remembered for a lifetime by any artist, even though it had 3 major names behind it.

That song was where I first got to know about this, well, artist. Though Kanye, JayZ, et. al. are not in my playlist except that one incredible song above, when I was on iTunes updating apps today, I saw this new album being promoted. I clicked to hear what the much hyped album BLOND by Frank Ocean album would offer.

I clicked, and listened, and then the next one, and then the next one, and.... Now I know the good reason that the "Artist" is hiding this face on the album cover.

The first few tracks sounded like typical B- to B+ songs one can find in many albums. But due to some technical bug, it seems most of the remaining song files got corrupted on iTunes and every CD that was manufactured. I could not hear decent music. I could not hear anything poetic. I did not hear lyrics. I heard some possibly human sounding voices cussing and more like whining than singing.

Then I realized, I had to write this review and save you from wasting your time, if you ever consider getting or hearing BLONDE by Frank Ocean.

What do you think?

© 2016 IMRAN™

Wide Roads, Narrow Humanity, In China - IMRAN™

Q. Why are Chinese roads built so wide?

A. To leave room for traffic to get around dead accident victims laying there.

Help a dying man?.. They have such hectic social lives these Chinese running/driving by. "Ain't nobody got time for that...."

This video shows that the only thing cheaper than the Chinese junk we buy here is Chinese lives in China . Shame.

Even in countries with frequent terror attacks like Pakistan, Iraq, Afghanistan, etc., where terrorists detonate additional bombs to kill the innocent people gathering to help bombing victims, decent people still rush to help.

Shame on every single person that ignored this victim and kept on going.

What do you think?

IMRAN

 

https://www.facebook.com/240170852998660/videos/276137382735340/

Open & Shut Case. That's A Wrap! - IMRAN™

Playing The Race Card To Drown The Truth - IMRAN™