The BUX Stops Here. Bad User Experiences are everywhere. I give examples, and name names, even of companies I love.
The goal is to inform users of the problems that go on for years, to call attention of these companies to their lousy design or quality control choices, and to help UX designers and product managers improve both the customer experience and the quality of their loyal user's experience.
Here is an example from a company I generally love, Apple. But I have been griping about the constantly falling reliability of the Apple user experience even from when Steve Jobs was still alive. It seemed like getting it out the door even at 90% reliability became acceptable instead of at least aiming for 99%.
Under Tim Cook, and especially with the worst OS upgrade I have ever experienced from Apple with El Capitan, and parallel bug nightmares on iOS 9 show that it seems getting things out the door even at 80% is now acceptable at Apple.
The bug I am discussing today is a problem in November 2015, 3.5 years after similar problems have been discussed on Apple's own discussions forum in the past (2012 for example).
I have 2 BRAND NEW iPhone 6S+ 128GB phones, 100% identical in everything, including carrier and even color,... everything except for their device names.
I even shot identical photographs with them (to use in 3D photos). I connected both devices to iPhoto. The first one's photos ALL came in without ANY problem. The second one's import into iPhoto fails over and over, and the iPhone even disappears from the app and has to be unplugged and replugged in for iPhoto/Mac (Image Capture included) to recognize the device again.
Even Image Capture failed to import the images either all together or even one by one. I even switched to the cable the other phone's photos came over fine on. Nope. Everything failed. Emailing myself dozens of large image and video files was not an option as some discussions mention.
I even turned Bluetooth off as others had found to work in past similar bugs. (That by the way is another reason I consider having to play such games of twisters to get things to work making the Mac user today sometimes seem like being a Windows user).
I did manage to send the photos from the iPhone to the Mac over AirDrop and they ALL imported into iPhoto just fine. There were NO problems with ANY of the photos. Plugging the phone back into the Mac and iPhoto even correctly shows that the photos on the phone now already exist in iPhoto. Meaning the problem was NOT with the photos at all.
Yet the actual routine import of photos failed and the user experiences were smooth vs nightmare on two IDENTICAL devices bought literally the same week. That was the kind of thing you expected to happen with two lousy Windows PCs where they would act differently and inconsistently. But now it is a common Mac thing.
I have been an Apple user since the start of the platform but the more Windows-nightmare-experience-like it becomes the more I shake my head, and the more I can't stand when people think pointing out the falling reliability of the OS releases and apps UX to be some sort of Apple bashing.
I was able to workaround my problem this time, but the problem's root cause is still unknown. That is why I am sharing it here so others may shed light on it if they have ideas. And to try to wake up Apple's quality and UX teams before loyal users start seeing Apple as just another vendor to choose from, not a company we identified proudly with the quality products and consistent high quality user experience of.
What have been your bad user experiences with devices, products or services?
1 comment:
Apparently another gift from Apple is that Music Match and iCloud Music will destroy your long working playlists as I had happen to me.
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